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IP Ethernet
eClerxNavi Mumbai, Maharashtra, India29 days ago
Job descriptionProvide Tier 2 / 3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper / Cisco / Nokia / Ciena / Accedian . Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines.
Key Responsibilities by Category :
Experience Level
- 3–10 years in Network Operations within Telecom or ISP environments.
- Proven ability to troubleshoot and repair Ethernet / IP circuits at the service and circuit levels.
Customer Circuit Support
Network Equipment Support
Protocol Troubleshooting
Fiber Testing & Diagnostics
NOC Monitoring & Escalation
Documentation & Reporting
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Ip • Navi Mumbai, Maharashtra, India
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