WiFi Operations

WiFi Operations Lead

Job Title : Wi-Fi Operations Lead

Job Location : Mumbai

Experience Level : 7 to 10 years

Job Summary :

We are seeking an experienced Wi-Fi Operations Lead to oversee and manage the day-to-day operations of Wi-Fi services. The ideal candidate will have hands-on expertise in WLAN configuration, 802.11 standards, and experience with network monitoring and ticketing tools. This role focuses on ensuring optimal Wi-Fi performance, reliability, and customer satisfaction.

Key Responsibilities :

• Manage and lead Wi-Fi operations to ensure high availability and performance of services.
• Configure and troubleshoot WLAN systems based on 802.11 standards .
• Oversee ticketing and incident management using tools such as ServiceNow and HPSM .
• Monitor network performance using industry-standard network monitoring and management tools.
• Ensure compliance with organizational and industry standards for Wi-Fi services.
• Provide timely resolution of Wi-Fi-related incidents and issues to maintain high customer satisfaction.
• Collaborate with cross-functional teams for upgrades, patches, and enhancements to Wi-Fi infrastructure.

Qualifications and Skills :

Preferred Skills :

What We Offer :