Ecommerce Operations Associate

About FirstClub :

FirstClub is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single product—whether it’s fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and backed by top-tier investors like Accel and RTP Global, we’re building a thoughtful commerce experience through selective sourcing, meaningful curation, and neighbourhood-first rollouts.

About the Role

As a Category Operations Associate , you’ll play a key role in driving smooth operations for the categories. You’ll work closely with category managers, supply, and cross-functional teams to ensure product availability, pricing accuracy, and seamless execution of category initiatives.

Key Responsibilities

• Support the Category Manager in day-to-day operations and execution of category strategies.
• Manage catalog accuracy — ensuring right product listings, pricing, content, and visibility.
• Coordinate with vendors, procurement, and supply teams for inventory management and replenishment.
• Track and analyze key metrics like sales performance, stock levels, fulfillment rates, and margins.
• Collaborate with marketing and design teams to plan promotions, campaigns, and visibility initiatives.
• Raise and resolve operational issues related to pricing, listings, or order fulfillment.
• Support new product launches and assortment expansion.
• Identify process gaps and suggest improvements to enhance operational efficiency.

What You’ll Need