Platform Engineer

Platform Engineer

Bangalore, Karnataka, India

AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver.This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) .As a Platform Engineer, your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform. You'll collaborate with cross-functional teams to ensure a seamless experience for users and contribute to the overall success of our business processes.

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What will your essential responsibilities include?

• Customize and configure the Salesforce platform to enhance its reliability, incorporating features like custom objects, fields, workflows, and validation rules.
• Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings.
• Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary.
• Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules.
• Experience in application support, including triaging incidents and assisting support teams in resolving issues.
• Proven experience in optimizing the Salesforce platform for performance, security, and audit.
• Experience in understanding and implementing Salesforce AI capabilities will be an added advantage.
• Hands on experience in Implementing Integrations with various systems.
• Support on SSO, certificates, backup & recovery, and key encryption issues.
• Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors.
• Support for pen testing requirements.
• Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management.
• Rotate service / integration account credentials every 60 days and store them in CyberArk Safe.
• Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation.
• Perform non-release dependent changes based on requirements and approvals.
• Implement findings of Salesforce Optimizer to enhance performance and security of the platform.
• Implement and maintain automated deployment pipelines for Salesforce applications using CI / CD tools.
• Ensure smooth and efficient deployment processes across different Salesforce environments.
• Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes.
• Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance.
• Collaborate with different departments to understand their requirements and provide Salesforce solutions.
• Provide user support, answer questions, and offer training to ensure effective platform utilization.
• Work with the IT team to integrate Salesforce with other business systems and applications.
• Maintain data security and compliance with relevant regulations and company policies.
• Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform.
• Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products.
• Salesforce Administrator certification is often required or highly recommended.
• Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting.
• In-depth knowledge of Salesforce architecture, components, and deployment mechanisms.
• Understanding of Salesforce security features and best practices.
• Ability to analyze complex business processes and design solutions within Salesforce.
• Excellent communication skills for collaboration, understanding requirements, and providing effective training and support.
• Project management skills for handling Salesforce implementations, upgrades, and integrations.
• Attention to detail to maintain data accuracy and system integrity.
• Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary.
• Collaborative attitude to work with different teams and departments.
• Stay up-to-date with new Salesforce features and best practices.
• Must have : Salesforce Admin / Developer background , Dynatrace, CommVault, Sheild Encyption, Azure Key Vault , SSO, CyberArk.

You will report to the Platform Lead.

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FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re / insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

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