Customer Success Associate (Night Shift)

TLDR

Type : Hybrid

Office Location - Bavdhan, Pune

CTC - Upto 5LPA

Experience - 1+ Years

Job Description - Engage with customers, understand their needs, advise them, and solve their problems. Serve as a key intermediary between our customers and the Product / Engineering teams.

Please note that the night shift will be scheduled between 5 pm and 2.30 am.

Who are we?

Founded by a 2X Entrepreneur and 2 IIT-R graduates, We are a Generative AI SaaS Product that is changing how SMBs and Social media marketers create content for their Social Media Platforms. Our AI makes Ready-to-use Social media posts down to the Images, Carousel, and Videos from 1-liner text input, or a Shopify / E-Com product.

We are used by >

100,000 users every month with the bulk of our customers being global. We are Angel-funded (by one of the most respected VCs in India).

What You'll Be Doing

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Qualifications