Telesales Representative

Company Description

At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, while our dedicated professionals ensure every interaction is meaningful. Operating in 15 countries, with a workforce of 20,000 professionals, Fusion CX delivers unparalleled service excellence across various sectors including BFSI, Healthcare and Life Sciences, High Tech Growth, Retail, Utility, and Telecom. We prioritize continuous innovation, constantly evolving our technology stack to include the latest advancements, ensuring our clients stay ahead in a competitive landscape.

Role Description

This is a full-time on-site role for a Telesales Representative located in Navi Mumbai. The Telesales Representative will be responsible for making outbound calls to potential customers, providing excellent customer support, handling customer inquiries, and troubleshooting issues. The role also involves maintaining customer records, achieving sales targets, and participating in training sessions to stay updated with product knowledge and sales techniques.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Customer Support and Sales
• Ability to participate in and benefit from Training sessions
• Excellent interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Proficiency in using CRM software and MS Office
• Prior experience in telesales or a related field is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field

Skills Required

crm software, Ms Office