Team Member-Process-Credit Card-Marketing HO

Below are the JD / role details :

• Managing outbound calling vendor data upload, ID management, service requests & reports.
• Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
• Ensure RCA and DNC mails are reverted and actioned within TAT.
• Managing Card Sales escalations and ensuring customer requests are handled within TAT.
• Supporting data management & lead booking.
• Conducting regular audits and publishing reports for activities.
• Ensuring all outbound processes are documented & reviewed timely.
• Ensuring all reports are published timely and accurately.
• All other activities related to managing OB channel & related activities.

Eligibility Criteria :

Skills Required

Mis, Excel, My Sql, Ms Sql