PRIMARY RESPONSIBILITIES
- Monitors the project closely throughout the engagement with the customer and keeps close contact with customers.
- Record, maintain and track the metrics for team members as well as project performance
- Ensure compliance with applicable client procedures and defined KPIs for all services.
- Initiate internal deviations and escalate in case of miss in KPI’s.
- As a leader of people and teams, manages the team’s expectations and their growth within the organization and recruits and selects the right resources for the project and preparation for client interviews
- Responsible to provide feedback and career guidance to his team members, assess their performance and conduct appraisals accordingly.
- Ensure proper project execution and minimize risk on the project
- Prepare for regular and ad hoc project review meetings.
- Ensure that project team members are appropriately trained on all project SOPs, guidelines and documents as required.
- Liaise with the Engagement Manager on project deliverables and SLA Performance
- Prepare and first point of contact while executing Business Continuity Plan.
SECONDARY RESPONSIBILITIES
Maintain quality service and departmental standards by :
Reading, understanding, and adhering to organizational standard operating procedures (SOPs)Assisting in establishing and enforcing departmental standardsContribute to team effort by :
Working with internal staff to resolve issuesExploring new opportunities to add value to organization and departmental processesHelping others to achieve resultsPerforming other duties as assigned Maintain technical and industry knowledge by :Attending and participating in applicable company-sponsored training.
Additional Skills
Strong motivational skills and abilities, promoting a team-based approachStrong interpersonal and communication skills, both verbal and writtenStrong organizational and leadership skillsGoal-oriented.Ability to maintain a professional and positive attitude