Technology Analyst-Technical writer

Role-Technology Analyst-Technical writer

Experience-4+Years

Location-Bangalore / Hyderabad / Chennai

Education-BE / BTECH

Shift : 1 PM – 10 PM IST (to overlap with US teams)

Notice Period-0-30 Days

Overview :

The technical writer will develop comprehensive, accessible, and user-friendly documentation supporting AT&T Net Bond Software Defined Cloud Interconnect (SDCI). This documentation will enhance the user experience, facilitate seamless onboarding, and ensure effective use of the product portal during the upcoming launch of the free trial.

Detailed Scope :

1. Comprehensive Help Content Development

• Step-by-step user guides for key SDCI Portal workflows.
• Detailed FAQs covering common inquiries.
• Troubleshooting guides for frequent technical issues.
• Specific use case examples tailored to :
• Enterprise IT Administrators
• Decision Makers
• Support Staff

2. Ensuring Accessibility and Searchability

3. Synchronization with Product Releases

4. Onboarding and Transition Guides

5. Documentation of Core Functionalities

Detailed guides on :

6. Integration of Support Resources

7. Knowledge Base Management

8. Cloud Provider Connectivity Guides

Detailed step-by-step instructions specific to :

Each guide will include :

Deliverables :

Experience : Prior experience in technical writing, documentation, preferably in IT, software engineering industries

Subject Matter Knowledge : Familiarity with the domain or technology they are writing about (e.g., software development, networking, telecom).

Writing & Communication Skills :

Research Skills :

Technical Understanding :

Tools Proficiency :

Attention to Detail :

Organizational Skills :

Collaboration :

Regards,

Infosys BPM Recruitment team