Technical Support Analyst I

Hi, I’m Aswathi your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams. We are looking for a Technical Support Analyst I who will :

• Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production
• environment.
• Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
• He / she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
• It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
• Must be aware of bulk provisioning process.
• Supports customers per the details contained in the customer maintenance and support contracts.
• Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
• Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
• Analyze and debug CSG product applications.
• Ensures CSG Support Tool is always updated with the latest ticket details.
• Delivers product installations according to internal procedures.
• Assist direct line manager with reporting on KPIs and team progress.
• Escalates opportunities and / or issues according to established procedures.
• Performs Application Health Check.
• Works on performance issues.
• Works in different business times and on-call 24hs / 7 days Shift work, stand-by support and working on weeknights / weekends / public holidays if required.

Is this opportunity right for you? We are looking for candidates who :

Location(s) : IN.Bangalore.Remote

Accommodation :

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and / or testing processes.

Our Guiding Principles :

Impact : Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity : Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story :

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.