Nexthink Tool

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TCS Hiring for Nexthink Tool

Experience Range : - 7 to 9 Years

Job Locations : New Delhi, Hyderabad, Bangalore & Mumbai

Job Description

Nexthink Job Description

• Monitoring DEX Scores, creating recommendations for improvement.
• Creating proactive incidents for improvement in performance.
• Creating relevant alerts, dashboards, reports for other support teams.
• Creating Remote Actions to fix common incidents.
• Creating Campaigns for alerting, survey and well-being of employees.
• Sentiment analysis, opinion interpretation.
• Creation of reports on common requests from employees.
• Interface with HR on initiatives to improve wellbeing of employees.
• Perform regular health checks in terms of Hierarchy, Nexthink user's RBAC, Collector connectivity.
• Ensure Platform and Collectors are up to date and fully connected - if a problem happens with updating a collector, engage with the necessary teams to deploy an update manually after creating a new collector package.
• Onboard new Nexthink Engineers, perform regular training on new Remote Actions, Campaigns that are available.
• Continuously monitor Nexthink data and alerts to identify potential issues or anomalies. Analyze Nexthink data to proactively detect and resolve IT problems.
• Investigate and troubleshoot incidents reported\ / related through Nexthink.
• Create and maintain dashboards and reports to track key performance indicators (KPIs) related to the monitored assets (including baselining).
• Create and update documentation related to incident responses and problem resolutions, roles-responsibilities
• Monitor Nexthink data and alerts, analyze data to detect and resolve IT problems, troubleshoot incidents reported through Nexthink
• Create and maintain dashboards and reports, update documentation

Minimum Qualification :

15 years of full-time education

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