Infra Tech Support PractitionerConfidential • Gurgaon / Gurugram
Infra Tech Support Practitioner
Confidential • Gurgaon / Gurugram
25 days ago
Job descriptionStrong hands-on experience in Linux server administration . Experience with VMware virtualization (v5.x or v6.x) including troubleshooting and performance tuning. Skilled in installing, patching, managing, and upgrading Linux servers . Ability to configure user access, manage data security, and ensure overall system stability. Basic to intermediate knowledge of network infrastructure, hardware capabilities , and testing protocols . Good understanding of Unix / Linux Desktop Management (Good to have). Strong communication and interpersonal skills. Team handling and leadership capabilities. Analytical thinking and good problem-solving skills. Self-motivated and able to work independently. Strong documentation and presentation skills.
Key Responsibilities
- Respond to user / client escalations and initiate functional or management escalations as necessary.
- Manage incidents, service requests, and changes using ITSM tools.
- Implement system changes, conduct testing, and perform handover to the customer.
- Provide proactive support for incident / problem / service request handling.
- Join the on-call group for high-priority support and provide reliable shift coverage.
- Identify and recommend opportunities for process and operational improvements.
Technical Experience
Professional Attributes
Skills Required
Linux Administration, VMware, Itsm, Troubleshooting
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Tech Support • Gurgaon / Gurugram
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