Quick Commerce Operations Specialist

Quick Commerce Executive - Job Description

The Quick Commerce Executive is responsible for managing end-to-end operations across quick commerce platforms such as Blinkit, Zepto, Instamart and other quick commerce sites. This role ensures timely servicing of purchase orders, accurate catalog management, and smooth coordination between internal teams to achieve OTIF (On-Time In-Full) delivery and operational excellence.

Responsibilities

• Ensure timely and accurate servicing of purchase orders (POs) received from quick commerce platforms including Blinkit, Zepto, Instamart, and others.
• Coordinate with the brand / category team to prioritize order fulfillment in alignment with business and sales targets.
• Liaise with warehouse, logistics, and dispatch teams to ensure On-Time, In-Full (OTIF) order execution with minimal turnaround time.
• Monitor and update catalog listings across platforms — including pricing, imagery, product descriptions, inventory availability, and tagging — to ensure consistency and accuracy.
• Conduct catalog health checks and flag any delistings, content errors, or guideline violations.
• Track key operational metrics such as OTIF, fill rates, stockouts, turnaround time, and catalog completeness to monitor efficiency.
• Highlight any operational or supply challenges (e.G., low stock, high cancellations, or delays) to the category manager for corrective action.
• Coordinate with finance and planning teams for PO validation, reconciliations, and platform settlements.
• Support onboarding of new products and catalogs on quick commerce platforms as per brand expansion plans.
• Maintain and update internal trackers and dashboards to ensure real-time visibility of daily operations.
• Ensure strict adherence to SLAs and platform guidelines to minimize penalties and maximize platform visibility.

Candidate Profile