Head of Outsourcing Services

About Company

BDO India Services Private Limited, a private limited company incorporated in India, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member entities. BDO is the brand name for the BDO network and for each of the BDO Member Entities. BDO India offers strategic, operational, accounting and tax & regulatory advisory & assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300 Partners & Directors with a team of over 10,000 professionals operating across 12 cities. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying the increasing the current team size multi-fold.

Experience : 10 Years

Qualification : CA

Roles & Responsibilities :

• Provide leadership to large team with overall responsibility for client service delivery
• Prior experience in outsourcing sector in share service, industry preferred
• Effectively liaise with internal stakeholders – Operations team, IT, HR etc. and client stakeholders for timely completion of activities
• Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency
• Effectively handle client escalations & drive performance improvement
• Ability to upsell and cross sell other services and solutions to existing relationships and work with a annual revenue target.
• Drive process led delivery in terms of updated process manual, documentation etc.
• Review SLA workings with Operations team members as per agreed methodology and drive necessary improvements by effectively engaging with concerned stakeholders
• Monitor adherence to compliance related activities, lead engagement with auditors, as necessary, to provide necessary information, clarification etc.
• Responsibility for preparation of presentations to client senior management for performance review by providing data analysis and detailed commentary
• Provide support to internal stakeholders in business development initiatives e.G., preparation of citation, providing key data points, process overview and any ad hoc deliverables as required
• Engage with operations team in people development initiatives e.G., nominations for Rewards & Recognition, quarterly rating of employees, in-house employee training programs, appraisal and performance review discussions
• Responsible for hiring of key resources;

proactively identify and select candidates for open positions to expedite hiring activity