Senior Technical Support Engineer UEMMDM, Linux, Virtualization, SQL

Are you a hands-on problem solver with a passion for customer success Join Ivantis global customer support team and help deliver effortless technical support for the worlds leading Everywhere Work solutions. If you thrive on tackling tough software challenges building trust with customers and making technology work better for everyone we want to meet you.

Why this role matters

Youll be the technical expert who helps organizations unlock the potential of Ivantis productsdriving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivantis cutting-edge software fuels continuous business improvement and supports enterprise teams worldwide. By joining us youll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.

What youll do

Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue

Troubleshoot and optimize Linux / Unix (LAMP) servers networking PKI virtualization and SaaS / cloud services

Provide expert support for Mobile Device Management (MDM) across Apple iOS / MacOS Android and Windows devices

Partner with product engineering and customer teams to streamline incident resolution

Lead efforts to maintain service quality during system outages and escalations

Advise customers on best practices for deploying and securing Ivanti products

Collaborate across global teams to identify and implement service improvements

What you will bring

710 years experience in enterprise IT support or equivalent role

Proven hands-on troubleshooting skills in Linux / Unix systems and LAMP stack or networking PKI and virtualization

Strong experience with MDM solutions for Apple Android and Windows

Practical knowledge of SaaS / cloud platforms (AWS Azure Docker) microservices and B2B customer support

Excellent written and verbal communication with a customer-first attitude

Bachelors degree in computer science or a related field or equivalent professional experience

Preferred skills :

Experience with DNS IP networking firewalls SMTP HTTPS load balancers ActiveSync and email systems

Certifications : Linux CCNA MCTS VCP

Familiarity with Exchange Active Directory ISA / TMG NDES KDC

SQL queries and LDAP server management

Understanding of PKI SCEP and security best practices

Why Ivanti

Flexible schedules : Work where and when youre at your best

Competitive compensation & rewards : Health wellness and financial benefits designed for you and your family

Global diverse teams : Connect and collaborate with talented colleagues in 23 countries

Learning & development : Build your career with world-class training and growth opportunities

Equity & belonging : Every voice counts. Your experiences help us build better solutions

What drives us

Ivantis mission is to elevate human potential by managing protecting and automating technology for continuous innovation. Our diverse and inclusive teams are at the heart of delivering world-class solutions for customers everywhere.

Inclusion at Ivanti

Were proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and walks of life and strive to build an environment where everyone belongs. Need adjustments during the process

Ready to make a difference Apply today and join the team elevating Everywhere Work!

#LI-VG2

Required Experience :

Senior IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1