Workforce Staffing Lead

At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages Amazon’s Tier 1 talent (Front-line associates) supply chain. We attract, hire, and onboard the associates who, by fulfilling orders at the frontlines of the company, make Amazon a global leader in delivery and logistics. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer expectations by matching talent supply with demand.

The Workforce Staffing (WFS) team is looking for a Staffing Lead. The Staffing Lead is the primary candidate facing member of our field teams, serving in both executional and decision-making roles. The Staffing Lead will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high-volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. The Staffing Lead will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand planning for multiple sites across the cluster, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and seamless onboarding. You will work with a team of Staffing Leads and coordinators who thrive in an innovative, fast-paced environment.

Key job responsibilities

• Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on time. Completes post audit of event and communicates event metrics to leadership
• Partners with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings
• Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting
• Monitor labor market health and provide advanced insights into changes that will affect the business
• Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
• Partners with Staffing Manager to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions
• Manage & Analyze daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
• Leads and drives projects, of increasing scale and complexity, and manages programs through completion
• Set KPI’s, benchmark metrics & understand how to prioritize to meet and exceed all business SLAs
• Should be able to travel as needed to conduct events in various locations within your designated or assigned geographical area.

A day in the life

The role holder will solve complex hiring-related problems for INOPS. They will manage key program priorities for the India WFS team while collaborating closely with multiple functions. Additionally, they will be responsible for delivering hiring requirements across assigned sites. They will partner with key stakeholders including Operations, Learning, HRBPs, and external manpower agency partners to ensure successful outcomes.

About the team

Workforce Staffing (WFS), a division within Worldwide (WW) Ops PxT (HR), is responsible for the management of the Tier 1 talent supply chain. This encompasses market analytics, candidate attraction and communication, strategic sourcing, staffing execution at scale, and vendor management. These processes enable our business partners to meet customer demand by matching talent supply with demand.

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PREFERRED QUALIFICATIONS

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