Lead Technical Product Engineer [T500-20606]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Essential Responsibilities :

• Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals / intent of the assigned products.
• Work with Product Manager, and SMEs to prioritize feature development, based on the business value.
• Elicit and create initial epics / features and elaborate into user scenarios that clearly describe the functional and nonfunctional requirements.
• Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria based user stories, process flows, wireframe diagrams, interaction diagrams, mockups / demos, etc.
• Collaborate with a multi-functional team inside a Scrum framework.
• Conduct work sessions and document new features, requirements, and strategies.
• Oversight of testing, bug tracking, enhancements while ensuring issues are resolved before promoting to production environments.
• Able to work on multiple initiatives and balance constantly evolving priorities.
• Use data and analysis to convey solution impact and to support process driven solutions.
• Develop business logic and critical metrics for incorporation into decision support models and tools.
• Construct problem statement including problem description and improvement measures.
• Drill down beyond the problem surface to understand root cause.
• Delivering recommendations and supporting data to formulate solid, logical, and understandable business reasons.
• Supply guidance to project planning and effort estimation within scope.
• Support the identification of risks and mitigation approaches.
• Ability to collaborate with, as well as develop and maintain internal customer relationships with business unit leaders.

What you need to succeed (minimum qualifications) :

What will give you a competitive edge (preferred qualifications) :