Account Manager

Company Description

Ebix is a leading global provider of digital transformation services, specializing in Technology, Travel, Payment, and Emerging Solutions. Known for its innovative SaaS offerings, Ebix delivers end-to-end coverage designed to tackle specific business challenges. Headquartered in India with a presence in over 70 countries, Ebix combines global expertise with localized insights to serve a diverse and forward-thinking clientele. The company is committed to empowering businesses through innovation, operational excellence, and agility.

Role Description

This is a full-time on-site role for an Account Manager, based in Gurgaon. The Account Manager will oversee client relationships, ensure customer satisfaction, and address client needs effectively. Daily responsibilities include developing and maintaining client accounts, identifying growth opportunities, collaborating with internal teams, and ensuring consistent delivery of solutions and services. The Account Manager will also focus on resolving customer queries and ensuring high service standards.

Qualifications

• Account management skills, relationship building, and client servicing experience
• Strong communication, negotiation, and presentation skills
• Proficiency in time management, problem-solving, and multitasking abilities
• Knowledge of Technology, SaaS models, and CRM tools
• Analytical thinking and data-driven decision-making skills
• Proven experience in creating client growth strategies and achieving targets
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in an on-demand software or e-commerce services environment is a plus

Skills Required

CRM Tools, Technology