HIS Support Specialist

Role : HIS support Specialist

Location : Chennai

Experience : 2 - 5 Years

Mandatory skills : Hospital system support, Ticketing, Troubleshooting

Shift : Rotational

Essential Functions

• Works with customers and project management teams to identify key project milestones and implementation timelines.
• Builds, documents and maintains new and existing customer-centric business critical solutions.
• Develops and implements solution validation plans.
• Ensures quality control during implementation and execution of the validation plans.
• Builds training materials for the implemented solutions.
• Trains customers on the implemented solutions.
• Participates in QA, UAT & production launch support related to various customer engagements.
• Contributes towards building implementation and integrations best practices and the knowledge base.
• Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
• Provides Tier 2 / 3 technical support for custom integrations.
• Has working knowledge of support processes and working in production environment.
• Works with customers and project management teams to identify key project milestones and implementation timelines.

Qualifications

Preference

Skills Required

Ticketing, Troubleshooting, Technical Support