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Customer support intern

Customer support intern

ConfidentialAhmedabad, India
9 days ago
Job description

Dear Candidates,

Greetings from  Currently !

We are urgently seeking a Customer Support Executive (Intern)  to join our dynamic team in the Social Media Industry at Ahmedabad.

Experience Level :  Intern

Job Description :

As a  Customer Support Intern , you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities :

Issue Resolution :

  • Assist in responding to customer queries and concerns via email, chat, or phone.
  • Escalate complex issues to senior team members and follow up until resolved.
  • Document customer issues and solutions for reference.

Customer Assistance :

  • Guide users on how to navigate the platform and resolve common issues.
  • Provide proactive assistance to improve user experience.
  • Process Improvement Support :

  • Assist in identifying common issues and suggest solutions to enhance support processes.
  • Collect feedback from customers and share it with relevant teams.
  • Team Collaboration :

  • Work closely with the customer support team to learn best practices and improve response quality.
  • Coordinate with other departments to resolve cross-functional customer issues.
  • Qualifications :

  • Pursuing or recently completed a Bachelor&aposs degree  in any field (preferred).
  • Excellent communication skills (written and verbal).
  • A positive attitude with a customer-first approach.
  • Basic understanding of social media platforms and online communities is a plus.
  • Strong problem-solving skills and the ability to work collaboratively.
  • Willingness to learn and adapt to a dynamic work environment.
  • Perks of the Internship :

  • Hands-on experience in customer service in the social media industry.
  • Opportunity to work in a collaborative and innovative work environment.
  • Certificate of Internship upon completion.
  • Mentorship from experienced professionals.
  • Opportunity for a full-time role based on performance.
  • How to Apply :

    If you&aposre eager to kickstart your career in customer support, submit your resume and a brief cover letter to [HIDDEN TEXT] outlining your interest and how you can contribute to our team.

    We look forward to welcoming a motivated and enthusiastic intern to our team!

    Thanks & Regards,

    Yamini Patel

    HR Manager

    8511190784

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    Skills Required

    Problem-solving, Customer Service

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    Customer Support • Ahmedabad, India

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