Dear Candidates,
Greetings from Currently !
We are urgently seeking a Customer Support Executive (Intern) to join our dynamic team in the Social Media Industry at Ahmedabad.
Experience Level : Intern
Job Description :
As a Customer Support Intern , you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.
Key Responsibilities :
Issue Resolution :
- Assist in responding to customer queries and concerns via email, chat, or phone.
- Escalate complex issues to senior team members and follow up until resolved.
- Document customer issues and solutions for reference.
Customer Assistance :
Guide users on how to navigate the platform and resolve common issues.Provide proactive assistance to improve user experience.Process Improvement Support :
Assist in identifying common issues and suggest solutions to enhance support processes.Collect feedback from customers and share it with relevant teams.Team Collaboration :
Work closely with the customer support team to learn best practices and improve response quality.Coordinate with other departments to resolve cross-functional customer issues.Qualifications :
Pursuing or recently completed a Bachelor&aposs degree in any field (preferred).Excellent communication skills (written and verbal).A positive attitude with a customer-first approach.Basic understanding of social media platforms and online communities is a plus.Strong problem-solving skills and the ability to work collaboratively.Willingness to learn and adapt to a dynamic work environment.Perks of the Internship :
Hands-on experience in customer service in the social media industry.Opportunity to work in a collaborative and innovative work environment.Certificate of Internship upon completion.Mentorship from experienced professionals.Opportunity for a full-time role based on performance.How to Apply :
If you&aposre eager to kickstart your career in customer support, submit your resume and a brief cover letter to [HIDDEN TEXT] outlining your interest and how you can contribute to our team.
We look forward to welcoming a motivated and enthusiastic intern to our team!
Thanks & Regards,
Yamini Patel
HR Manager
8511190784
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Skills Required
Problem-solving, Customer Service