Delivery Architect - Hosting

Hosting, Virtualization (VMware), Unix / Linux, Database (SQL / Oracle / Sybase), Storage, Cloud Native

Description

GSPANN is hiring a seasoned Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Location : Gurugram

Role Type : Full Time

Published On : 3 October 2025

Experience : 14+ Years

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Description

GSPANN is hiring a seasoned Delivery Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Role and Responsibilities

• Serve as the primary point of contact for the Infra hosting program across on-prem and cloud.
• Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
• Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements.
• Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolution—supported by proactive trend analysis.
• Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure.
• Collaborate with cross-functional teams on network, access controls, and landscape optimization.
• Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
• Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
• Drive ITIL-based processes for incident, problem, change, and release management.
• Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
• Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction.
• Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting.

Skills And Experience

Skills Required

VMware, Sybase, Unix, Backup, Itil, Sql, Storage, Linux, Cloud Storage, Windows Servers, Microsoft Azure, Oracle, Cloud Native, Aws, Database