In this role, you will solve back-office transactions using the industry training, process training and work
instructions provided to you. You shall play an key role in resolving the transaction correctly and
efficiently, which has a direct impact on the customer experience.
What are we looking for
Skills and Competencies
- Ability to work well in a team
- Results orientation focused on efficient and quality work
- Agility for quick learning able to comprehend training provided virtually, in person and through
written work instructions
Logical reasoning, good analytics skills and ability to work with numeric and non-numeric dataDetail orientation meticulous in understanding the problem and then solving it as perinstructions provided. Cross-check and double-check actions.
Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.Typing Skills - 20 wpm with 90 % accuracy
Works efficiently towards achieving the SLA based on the project requirement and meets thespecified quality standards
Roles and Responsibilities :
In this role, you are required to solve routine problems, largely through referring to training andguides provided
Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.The decisions that you make impact your own work and those of your colleagues and client. Youwill be given detailed instructions on all tasks
You will be an individual contributor as a part of a team with a predetermined scope of workPlease note that this role may require you to work in rotational shiftsSkills Required
Word, Powerpoint, Excel, Back Office Operations