Customer / Farmer Care Executive

Job Summary

As a Customer Support Executive (Agri-Tech) at Khetpe, you'll serve as the point of contact for farmers across Maharashtra to address and resolve issues. Your primary responsibility will be to help farmers effectively use the Khetpe app, log and resolve their queries, and bridge the communication between farmers and our product team. This role is ideal for someone who understands rural communities, has empathy for farmer challenges, and wants to make a real impact through technology-driven agricultural solutions.

Roles & Responsibilities

• Farmer Interaction & Support
• Handle inbound farmer calls and queries with professionalism and empathy
• Provide assistance in Marathi and Hindi regarding app features, usage, and troubleshooting
• Guide farmers through app onboarding and digital literacy support
• Ensure timely resolution of farmer issues and maintain high satisfaction levels

2.Documentation & Reporting

3.Coordination & Collaboration

Required Qualifications

1. Mandatory Requirements

2. Educational Background

3. Preferred Qualifications

Key Competencies & Skills

Working Conditions

About SWANSAT

SwanSat stands at the intersection of deep technology, precision intelligence, and social impact, uniting three powerful verticals to transform how nations, businesses, and communities make decisions.

At our core is SwanSat, a leader in satellite and geospatial intelligence. We harness cutting-edge SAR, optical, and thermal data, enhanced with advanced AI / ML algorithms, to deliver unmatched insights for agriculture, disaster management, defense, and climate resilience. Our technology doesn't just observe the world — it predicts, protects, and empowers.

Through KhetPe, our AgTech powerhouse, we place the world's most accurate crop intelligence directly into farmers' hands. From hyperlocal weather forecasts and irrigation advisory to yield prediction and market linkage, KhetPe is building a future where every farmer can increase income, reduce risk, and sustainably grow. It's precision farming, scaled to millions, without the guesswork.

Together, SwanSat is more than a business — it's a platform for transformation. We operate at the scale of nations, with the agility of a startup, and the integrity of a mission-driven team. From space to soil to security, our vision is bold : to deliver predictive intelligence that changes outcomes before crises strike, and to enable prosperity where uncertainty once ruled.

Skills Required

Basic computer and smartphone literacy, Fluency in Marathi and Hindi, CRM ticketing software