Customer Care Executive, Customer service

Role & Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer queries, requests, and complaints promptly and accurately.
• Meet performance targets such as call quality, average handling time, and customer satisfaction scores.
• Follow communication scripts, process guidelines, and compliance requirements.
• Document call interactions and update customer information as needed.
• Collaborate with team members to achieve overall business and service goals.

Preferred Candidate Profile

Skills Required

Customer Service, Inbound Calling, Outbound Calling, Call Handling, Customer Satisfaction, Telephone etiquette