This job offer is not available in your country.
Technical Help Desk Specialist
Stabdha Pvt LtdMadurai, Tamil Nadu, India14 hours ago
Job descriptionServe as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. Apply SQL skills to research data, run queries, and investigate root causes of issues. Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. Manage multiple open tickets effectively, prioritizing based on urgency and business impact. Work independently with minimal supervision while also contributing as a strong, collaborative team member. 3–5 years of proven experience in a technical support / helpdesk role with direct customer-facing responsibilities. Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. Strong problem-solving skills with a logical, analytical approach to issue resolution. Highly organized, detail-oriented, and committed to owning tasks through to completion. Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling. Work directly with customers and make a tangible difference in their experience. Sharpen both your technical expertise and professional communication skills. Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
Job Description
Position : Technical Help Desk Specialist
Location : Remote
About the Role
We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.
Important :
- Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
- This is not a BPO / call-center role. Applicants with primarily BPO backgrounds are not eligible.
- We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.
Key Responsibilities
What We Are Looking For (Must-Haves)
Why Join Us?
This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will :
Create a job alert for this search
Technical Specialist • Madurai, Tamil Nadu, India
Related jobs
- Promoted
Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night shifts)
World Wide TechnologyDindigul, IN At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 3 days ago
- Promoted
Senior Solutions Specialist
LabcorpDindigul, IN We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions.Throu...Show moreLast updated: 13 days ago
- Promoted
Technical Support Specialist
AppLogic NetworksMadurai, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
- New!
Expert Technical Support Professional
beBeeTechnicalDindigul, Tamil Nadu, India Job Title : Technical Help Desk Specialist.We are seeking experienced professionals to fill the role of a Technical Help Desk Specialist.
This position involves troubleshooting technical issues effic...Show moreLast updated: 14 hours ago
- Promoted
Microsoft D365 FO Specialist
ExusiaDindigul, IN Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment.
This role is focused on driving.Finance & Account...Show moreLast updated: 2 days ago
- Promoted
Dell Boomi ( Full-time at a Fortune 500 tech MNC )
HARPMadurai, IN Dell Boomi Developer (5–8 years).Dell Boomi AtomSphere platform.This role requires hands-on experience in architecting and implementing complex integrations, strong problem-solving skills, and the ...Show moreLast updated: 3 days ago
- Promoted
Service Desk Specialist
Sharp BrainsMadurai, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 13 days ago
- Promoted
Information Technology Specialist
Sharp BrainsDindigul, IN Position : IT Support Technician L1 (On-site).Working Days : 5 Days in a week.Contract duration : 1 year (extendable).Contract Type : Freelance / B2B contract.
Experience Required : More than 3 years as ...Show moreLast updated: 23 days ago
- Promoted
Information Technology Support Specialist
SISL GlobalDindigul, IN C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).Remote technical support roles (L1 / L2 preferred).
Experience with remote technical support to en...Show moreLast updated: 22 days ago
- Promoted
Help Desk Analyst
ALIANDODindigul, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 3 days ago
- Promoted
Technical Specialist
BirlasoftDindigul, IN Perform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance.
Deliver solutions based on requiremen...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Specialist
beBeeAccessibilityDindigul, India A forward-thinking organisation dedicated to closing the employment gap for individuals with disabilities seeks a skilled Technical Support Specialist.
As a social enterprise, they merge human servi...Show moreLast updated: 14 hours ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopDindigul, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
NIKSUNDindigul, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Dindigul, IN The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 25 days ago
- Promoted
Support Specialist
Vista Applied Solutions Group IncMadurai, IN Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 13 days ago
- Promoted
Microsoft 365 Specialist
Exult GlobalDindigul, IN Must have designed and implemented an Office 365 (Exchange, Microsoft Teams, SharePoint & OneDrive for Business) environment.
Must have experience in preparing transformation deliverables such as as...Show moreLast updated: 13 days ago
- Promoted
Help Desk Engineer – L1
Razileansmadurai, tamil nadu, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago