Director of Banking CRM Product

We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About The Job :

We are seeking an experienced Product Director to lead our VeriTouch Financial CRM solution, built on Microsoft Dynamics 365 and the Power Platform . The ideal candidate will have extensive experience delivering CRM solutions within the Financial Services industry, coupled with a deep understanding of Customer Engagement , Customer Onboarding , Sales , and Customer Service concepts, and their applications in Financial Services. This role involves envisioning, prioritizing, and developing the features and functions of the VeriTouch product to meet the needs of both customers and internal stakeholders.

What You Will Be Doing :

• Product Leadership : Lead the product team and establish the product vision. Prioritize tasks to ensure alignment with customer and stakeholder needs. Direct reports include Business Analyst, Quality Assurance, Product Engineering, and UI / UX teams.
• Strategic Roadmap : Develop and maintain a product roadmap that aligns with company goals and objectives.
• Feature Definition : Define and prioritize product features based on business requirements, customer feedback, and project delivery team inputs.
• Guiding Vision : Create a clear product vision and goals to guide product team and stakeholders.
• Backlog Prioritization : Manage and prioritize the product backlog, ensuring that tasks deliver maximum business and customer value.
• Agile Collaboration : Actively participate in Agile / Scrum ceremonies, including sprint planning, reviews, and retrospectives, to provide feedback, accept deliverables, and adjust the product backlog as needed.
• Stakeholder Communication : Serve as a bridge between product teams and stakeholders, ensuring clear understanding of product vision and requirements across all parties.
• Documentation and Assets : Oversee the creation and maintenance of product assets, including functional requirements, test cases, implementation guides, user guides, trainings and others.
• Market Research : Conduct market research and competitive analysis to identify new product opportunities and improvements for existing products.
• Performance Monitoring : Monitor and analyze product performance metrics to identify areas for enhancement.
• Sales Support : Provide guidance and support to sales and pre-sales teams, including defining sales plans and articulating the product's value proposition to customers.
• Project Support : Collaborate with professional services teams to support projects implementing the product.
• Customer Success Collaboration : Assist the customer success team with roadmap presentations, obtaining product feedback, and providing pre-sales support for product features.
• Industry Engagement : Attend sales meetings, pre-sales discussions, and marketing events as required.
• Technology Application : Assess emerging technologies and their applicability to business needs.
• Business Cases : Prepare business cases in collaboration with stakeholders and oversee their implementation with the development team.

What We Are Looking For :

certifications such as PMP and ITIL are advantageous but not mandatory.

What we are offering?

webinars, and in-house training sessions.

About VeriPark :

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

https : / / www.Veripark.Com