This job offer is not available in your country.
Technical Account Manager
Versa NetworksDelhi, India5 days ago
Job descriptionServe as the subject matter expert for Versa's SD-WAN and SASE solutions and collaborate closely with customers. Manage, escalate, and drive the resolution of technical support, service, and infrastructure issues related to Versa products and technologies. Provide support team assistance and be available on-call during non-operational hours for premium customers, addressing P0 / P1 customer-impacting issues. Lead quarterly business reviews and executive sessions with customers to gather feedback and understand their business and technical requirements. Develop strong relationships with stakeholders, gaining insights into customer business needs and creating strategic roadmaps. Plan for customer network activities, coordinating with Support and Versa Engineering to ensure customer success during critical moments. Collaborate with customers and Support to guide issues and escalations toward resolution. Advocate for customer needs, address adoption blockers, and contribute to new feature development discussions across multiple teams. Create best practices and resources to accelerate customer on boarding and success. Proactively update customers about product updates, both software and hardware, and ensure necessary actions are taken to maintain availability and satisfaction. Provide clear and constructive product feedback to Versa Product Management Teams based on customer requirements. Account management experience (post-sales) or equivalent customer-facing roles. In-depth understanding of TCP / IP protocol stack and its operation. Knowledge of security, including firewalls, SD-WAN, Cloud Access Security Broker (CASB), DLP, Network Security, and Next-Generation Firewalls (NGWF). Familiarity with WAN technologies and protocols, including MPLS, MPLS-based VPNs, BGP, and OSPF. Strong grasp of VPNs and overlay technologies such as IPSec VPNs, DMVPN, GRE, and VXLAN. Understanding of security logs, vulnerabilities, CVEs, and threatmaps. Working knowledge of Linux / Unix environments and virtualization and related technologies Proficiency in IPSecVPN, SSL-VPN, NAT, GRE, anti-virus software, intrusion detection, firewalls, and content filtering. Comprehensive understanding of a wide range of technologies, including cloud computing, SDN, NFV, and information security. Excellent time management and organizational skills, with the ability to manage multiple concurrent tasks and projects with minimal supervision. Strong oral and written communication skills, including conflict resolution abilities.
About Us :
Versa Networks, Inc., is a leading vendor of next-generation Software-Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that simplifies and secures the WAN / branch office network.
Versa Networks aims to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature- rich, scalable, yet simple-to-use software platform to implement many different enterprise and service provider use cases, including :
- Entire software-defined branch for enterprise customers.
- Secure SD-WAN and SASE for enterprises with layered security.
- Next-generation managed services for service providers.
We are looking for a passionate, entrepreneurial, and tech-savvy Technical Account Manager (TAM) to help our enterprise customers by providing after-sales high-level tech support and create a positive experience in their journey with Versa Solutions and technology.
Educational Ǫualification
Bachelor’s degree in information technology, Computer science, Electronics, and Computer Application. Having MBA or Management qualification including PMP would be added advantage.
Experience
We are looking for candidates with at least eight years of relevant industry experience as project manager, technical account manager handling medium to large enterprise customer.
Job Responsibilities
The Technical Account Manager (TAM) will play a pivotal role in providing exceptional post- sales support to Versa's key accounts. This position involves managing the support relationship, ensuring Versa remains a valued technology partner, and maximizing customer satisfaction.
The TAM will act as the interface between the Field Sales Team, Versa Professional Services (PS), Versa Engineering, and Versa Technical Assistance Center (TAC) Team to ensure the deployment of Versa products and services is seamless and well-supported.
Essential Skills
Create a job alert for this search
Technical Account Manager • Delhi, India
Related jobs
CleverX is an AI-powered research platform that connects researchers to participants for online surveys, interviews and product testing.
CleverX is one of the leading companies in it's space with of...Show moreLast updated: 30+ days ago
We’re Hiring – IT Infrastructure Sales Professional.Are you a results-driven sales professional with a strong background in IT Infrastructure solutions? We’re looking for a passionate individual to...Show moreLast updated: 6 hours ago
Mobile Device Management (MDM) & Unified Device Management (UDM).EasyControl is a global provider of Mobile Device Management (MDM) and Unified Device Management (UDM) solutions, helping enterprise...Show moreLast updated: 6 hours ago
- Promoted
Customer Success Engineer
CustomGPT.aighaziabad, uttar pradesh, in Recently, GAI Insights named us one of the “.OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.Our no-code AI platform empowers mid-market and SME Enterprises to unlock generative AI value fro...Show moreLast updated: 8 days ago
- Promoted
User Acquisition Specialist (Remote : India)
CleverXDelhi, INRemote
- Promoted
Technical Account Manager
Astra SecurityDelhi, India About Astra : Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform.
Our continuous vulnerability scanner emulates hacker behavior with over 15,0...Show moreLast updated: 5 days ago
- Promoted
Technical Account Manager
HexnodeDelhi, India Mitsogo is a global organization that highly values the contributions of each employee.Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for every...Show moreLast updated: 5 days ago
- Promoted
IT Infrastructure Presales
Techjockey.comSouth Delhi, Delhi, India Techjockey is a leading IT solutions provider offering software and services across cybersecurity, infrastructure, cloud, and networking.
It partners with top vendors like Fortinet, AWS, GCP, Azure,...Show moreLast updated: 22 days ago
- Promoted
- New!
IT Infrastructure sales Professional (INDIA 100% REMOTE)
ScubytGhaziabad, INRemote
- Promoted
Technical Sales Executive
IndiFOSSDelhi, India, India We are a reputed organization based at Ahmedabad and having business of sales and services of Milk testing instruments and Food Safety Pan India.
Please find the below criteria and you may also visi...Show moreLast updated: 22 days ago
- Promoted
Technical Presales
DC Infotech & Communication LimitedDelhi, India We are looking for a technically proficient and customer-focused individual to join our team as a.Pre-Sales and Technical Support Executive.
This role involves providing pre-sales consultation, post...Show moreLast updated: 5 days ago
- Promoted
Executive - Sales (EU IT Sales)
DRC SystemsDelhi, India Executive - Sales (EU IT Sales) Experience – 0.Location : GIFT CITY, Gandhinagar Qualification : Any Graduate Shift : 11 : 00 AM to 8 : 00 PM Requirements Passionate about lead generation, sales develo...Show moreLast updated: 5 days ago
- Promoted
- New!
Technical Sales Executive PPC USA)
asiaglobleservicesNoida, Uttar Pradesh, India POSITION : TECH SALES EXECUTIVES / TEAM LEAD.EXPERIENCE : MINIMUM 1 YEAR FOR EXECUTIVE AND MINIMUM 3 YEARS AS TEAM LEAD FOR TEAM LEADER PROFILE.
NOTE : DO NOT APPLY IF YOU HAVE WORKED FOR FRAUD OR P...Show moreLast updated: 3 hours ago
- Promoted
Technical Account Manager
Kapture CXDelhi, India Technical Account Manager , you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture’s platform.
You will be responsible for managing compl...Show moreLast updated: 5 days ago
- Promoted
Executive - Sales (US IT Sales)
DRC SystemsDelhi, India GIFT CITY, Gandhinagar Qualification : .Any Graduate Shift : 06 : 30 PM to 3 : 30 AM Responsibilities : - Prospect and identify potential clients through various channels, including online research, cold...Show moreLast updated: 5 days ago
- Promoted
Senior Solutions Specialist
LabcorpMeerut, IN We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions.Throu...Show moreLast updated: 10 days ago
- Promoted
US IT Sales
Futurism Technologies, INC.Delhi, India Futurism is hiring US IT Sales for Pune location.Position : Business Development Executive - Job Location : Baner, Pune - Experience : Fresher to 4 Yrs - Graduation : Any Graduate - Shift Timings : 6 : 30...Show moreLast updated: 5 days ago
- Promoted
Technical Presales
AurionproDelhi, India About Aurionpro Solutions Limited.Aurionpro Solutions Limited is a global leader in advanced technology solutions focused on Banking, Payments, Transit, Data Centre Services, and Government sectors...Show moreLast updated: 5 days ago
- Promoted
Technical Sales Executive
Veloris GlobalDelhi, India IT Product Sales Support Executive – International Client Operations.Role Purpose Be part of Veloris Global’s BPO division supporting.
IT product reselling operations.This role provides an exciting ...Show moreLast updated: 5 days ago
- Promoted
- New!
Technical Support & Pre-Sales Engineer (Remote, India)
EasyControl MDMDelhi, INRemote
- Promoted
Technical Account Manager
KarixDelhi, India About the Role : Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
What you'll be Responsible for?.Manag...Show moreLast updated: 5 days ago