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RM associate / Principle Process Executive

RM associate / Principle Process Executive

ConfidentialChennai
19 days ago
Job description

Reports To : Site Director

Function :

EQ US - Issuer & Investor Services (EQi)

Date : October 2024

Job Summary :

The RM Associate is an entry-level role within the Issuer and Investor Services division. The main objective of this role is to assist Relationship Managers (RMs) with non-customer-facing tasks. These tasks include :

  • Setting up dividends
  • Researching items across EQ systems
  • Coordinating with share proof and proxy ship-out memos
  • Reviewing and approving Excel files
  • Removing lockup legends
  • Generating duplicate statements for clients
  • Researching and maintaining tax information
  • Distributing and collecting authorized signers and wire initiators / requests
  • Generating repeatable reports for issuers

The RM Associate must also become familiar with various systems like Unity, Sirius, and Workday.

Essential Functions :

  • Client Satisfaction & Retention (55%) : Ensure clients are satisfied with prompt and accurate responses.
  • Regulatory Compliance (10%) : Ensure regulatory compliance by distributing necessary government forms and receiving required authorizations.
  • Revenue Opportunities (20%) : Free up Relationship Managers by handling administrative tasks, enabling them to focus on upselling and cross-selling.
  • Work Recording & Relationships (15%) : Maintain records and build relationships for efficient access to client portfolios.
  • Scope of Job :

    The RM Associate works with a team of RMs, with each RM managing a portfolio of clients. These portfolios vary based on factors like client size, revenue, and future potential. The role requires interpreting requests from RMs and managing day-to-day administrative tasks. While the Site Director supervises day-to-day tasks, the Relationship Directors and RMs will guide the role's overall direction.

    Key Criteria :

    Qualifications & Experience :

  • Essential : Ability to learn and use new technology systems to access information (e.g., Microsoft Office, Sirius, Workday, Unity).
  • Desirable : Knowledge of Salesforce, and some familiarity with tax information and portfolio management.
  • Skills & Abilities :

  • Essential : Analytical ability, prioritization, time management, attention to detail, and communication skills.
  • Desirable : Ability to interpret requests and think self-directively about the best way to handle them. Strong written communication, particularly with internal teams in the U.S.
  • Other Job-Related Requirements :

  • Ability to work independently but with strong guidance from RMs and Relationship Directors.
  • Must be familiar with documentation review for compliance to EQ policies.
  • Skills Required

    Administration, Salesforce, Analytical, Hr, Data Entry, Recruitment

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