Reports To : Site Director
Function :
EQ US - Issuer & Investor Services (EQi)
Date : October 2024
Job Summary :
The RM Associate is an entry-level role within the Issuer and Investor Services division. The main objective of this role is to assist Relationship Managers (RMs) with non-customer-facing tasks. These tasks include :
- Setting up dividends
- Researching items across EQ systems
- Coordinating with share proof and proxy ship-out memos
- Reviewing and approving Excel files
- Removing lockup legends
- Generating duplicate statements for clients
- Researching and maintaining tax information
- Distributing and collecting authorized signers and wire initiators / requests
- Generating repeatable reports for issuers
The RM Associate must also become familiar with various systems like Unity, Sirius, and Workday.
Essential Functions :
Client Satisfaction & Retention (55%) : Ensure clients are satisfied with prompt and accurate responses.Regulatory Compliance (10%) : Ensure regulatory compliance by distributing necessary government forms and receiving required authorizations.Revenue Opportunities (20%) : Free up Relationship Managers by handling administrative tasks, enabling them to focus on upselling and cross-selling.Work Recording & Relationships (15%) : Maintain records and build relationships for efficient access to client portfolios.Scope of Job :
The RM Associate works with a team of RMs, with each RM managing a portfolio of clients. These portfolios vary based on factors like client size, revenue, and future potential. The role requires interpreting requests from RMs and managing day-to-day administrative tasks. While the Site Director supervises day-to-day tasks, the Relationship Directors and RMs will guide the role's overall direction.
Key Criteria :
Qualifications & Experience :
Essential : Ability to learn and use new technology systems to access information (e.g., Microsoft Office, Sirius, Workday, Unity).Desirable : Knowledge of Salesforce, and some familiarity with tax information and portfolio management.Skills & Abilities :
Essential : Analytical ability, prioritization, time management, attention to detail, and communication skills.Desirable : Ability to interpret requests and think self-directively about the best way to handle them. Strong written communication, particularly with internal teams in the U.S.Other Job-Related Requirements :
Ability to work independently but with strong guidance from RMs and Relationship Directors.Must be familiar with documentation review for compliance to EQ policies.Skills Required
Administration, Salesforce, Analytical, Hr, Data Entry, Recruitment