Customer Support Executive (Broking / Trading Industry)

Job Description – Customer Support Executive (Broking / Trading Industry)

Location : Giftcity, Gujarat

Experience : 3–5 years

Industry : Mandatory – Stock Broking / Securities / Trading Firms

About Nubra

Nubra is a SEBI-registered stockbroker and next-gen trading platform designed for active traders. We specialize in low-latency execution, real-time market infrastructure, and a tech-first experience across equities, F&O, and commodities. With a clean UI and lightning-fast APIs, Nubra empowers traders to operate at scale while ensuring reliability and compliance.

About the Role

We are hiring a Customer Support Executive with proven experience in broking / trading customer support. You will be the first point of contact for clients, responsible for resolving trade and order-related queries and ensuring a seamless experience on Nubra’s trading platform.

Key Responsibilities

Handle client queries on orders, trades, and accounts via calls, emails, and chat.

Assist clients with account opening, KYC, and onboarding.

Provide real-time support for trading platform issues (equity, F&O, commodities, currency).

Escalate complex technical issues to the trading desk or product team.

Educate clients on product features and platform navigation.

Ensure compliance by guiding clients on regulatory processes.

Maintain proper records of all client interactions and close queries within SLAs.

Required Skills

3–5 years of experience in customer support in a broking / trading firm (mandatory).

Strong knowledge of trading platforms (e.g., NEST, ODIN, NOW, Kite, Upstox, Angel One).

Understanding of capital markets, derivatives, and order types.

Excellent verbal and written communication in English (regional language a plus).

Ability to handle pressure during market hours.

Qualifications

Graduate in Commerce, Finance, or related field.

NISM certifications (preferred, not mandatory).