Title - Operating System Architect – ClickUp
The Mission
Design and implement a complete, end-to-end operating system using ClickUp as the core platform. Build a unified “operational brain” that runs every domain of the organization—growth, delivery, managed services, practices, people, finance, quality, and operations—through one coherent, automated system.
This is architecture.
You are building how an organization functions .
What You Will Build
You will design and implement a single operating model that works vertically (end-to-end value flow) and horizontally (shared capabilities across domains).
Vertical Domains (Value Flow)
- Growth – marketing, pipeline, proposals, handoff to delivery
- Client Success – account plans, renewals, escalations, QBRs
- Delivery – programs, projects, milestones, outcomes
- Managed Services (AMS) – incidents, requests, changes, SLAs
Horizontal Domains (Shared Capabilities)
PMO & Delivery Excellence – standards, templates, governance, reportingPractices – Data & Analytics, Integrations, Automation / Pega, AI, ArchitectureQuality, Risk & Security – QA gates, controls, audit readinessPeople & Talent – recruiting, onboarding, offboarding, trainingFinance & Commercial Ops – utilization, billing workflow, margin signalsInternal Operations – tools, SOPs, internal initiativesEvery domain must be :
StructuredRepeatableAutomatedMeasurableConnected to executive visibilityWhat You Will Do
Architect a full workspace hierarchy that supports all domains in one systemDesign domain-specific operating models (Growth, Delivery, AMS, Practices, Ops, People, Finance, Quality)Build reusable templates for every core workflowImplement automation that governs how work flows between domainsReplace spreadsheets with structured data models (custom fields, table views, relationships)Create cross-domain dashboards for leadershipEstablish governance : permissions, roles, guest model, standardsDocument the system so it can be owned and evolved internallyPartner directly with leadership to translate vision into an executable platformWhat You Must Be Exceptional At
Thinking in systems , not functionsDesigning multi-domain operating modelsTranslating ambiguity into structureBuilding workflow engines , not boardsData modeling with operational intentTurning information into actionOwning architecture from concept to executionRequired Experience
Deep, hands-on mastery of ClickUp or a comparable Work OS (Airtable, monday.com, Notion, Smartsheet) at organizational scaleProven track record designing enterprise-grade internal operating systemsExperience modeling multiple business domains in a single platformAdvanced workflow automation and governance designComfort working directly with founders and senior leadersAbility to think like a product architect, not a project coordinatorIdeal Background
Operations architecture, product operations, consulting, or systems designExperience in high-growth services or technology organizationsExposure to BPM, ERP, or platform architecture conceptsStrong understanding of how professional services organizations scaleWhat Success Looks Like
Every domain runs through one coherent systemGrowth flows cleanly into delivery and AMSPractices, PMO, and Quality enforce consistencyPeople and Finance processes are operationalizedSpreadsheets disappearCore workflows are automatedLeadership has real-time, cross-domain visibilityThe organization operates with clarity, predictability, and scale