Tech Support Manager

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

This role is responsible for the leadership of Production Engineering technology .

Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities.

Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements.

Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge

Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference.

Key Responsibilities

Strategy

Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities

• . Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls

Business

Work hand in hand with Payments Business, Country technology , operations team

and ensure the system stability up to the client expectation

Processes

support operational improvements, process efficiencies and zero touch agenda . - Interface with business & technology leaders of other SCB systems for collaborative delivery.

People & Talent

Train L1 & L2 resources in the application / products supported by organising training sessions.

Participate in cross-training and knowledge transfer activities within support teams

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank's Conduct Principles

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Serve as a Director of the Board

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key stakeholders

Country Operations

country Technology

Group Payments Product Development Heads

Skills and Experience

Refer Minimum 10 years of experience in the Dev and support role and in that a few years of experience as Dev lead role is an added advantage, good knowledge in Java, Microservices and Spring boot

Technical Knowledge : Java / Spring Boot, Kafka Streams, REST, JSON, Oracle, PostgresSQL, Cassandra & ELK

Ability to work with geographically dispersed and highly varied stakeholders.

Very Good communication and interpersonal skills to manage senior stakeholders and top management

Knowledge on JIRA and Confluence tools are desired.

Role Specific Technical Competencies

Java / Spring Boot

Kafka Streams, REST, JSON

Hazelcast & ELK

Oracle & Postgres

Payment functional knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.