Senior Business Insights Manager
TaskUsnarela, India8 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • narela, India
Related jobs
Senior Business Insights and Analytics Specialist.We are seeking a strategic, data-driven professional to join our client’s team as a.
Senior Business Insights and Analytics Specialist.This role off...Show moreLast updated: 9 hours ago
- Promoted
Senior Manager, Operations
ConcentrixDelhi, India The Delivery Leader, Operations will be responsible to manage the service delivery for a domestic banking customer.The incumbent will bring extraordinary focus and expertise in designing, implement...Show moreLast updated: 4 days ago
- Promoted
Senior Manager for Business Process Optimization
University of the PeopleDelhi, India INTRODUCTION : University of the People (.American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,8...Show moreLast updated: 15 days ago
- New!
Senior Business & Insights Specialist
BruntWorkDehli, DL, inQuick Apply
- Promoted
Senior Business Insights Manager
TaskUsGhaziabad, IN Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation.
Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 15 days ago
- Promoted
Senior Manager - Emerging Business
Cashfree PaymentsDelhi, India In this role you will be acquiring new merchants in the Emerging & Enterprise category - You must thrive in a high-performance environment and possess strong networking, business development, relat...Show moreLast updated: 21 days ago
- Promoted
- New!
Easebuzz - Senior Business Development Manager
EasebuzzDelhi, India We are focused on building plug-and-play products including payment infrastructureto solve end-to-end business challenges across sectors.
Were at the center of all things fintech : payments, lending,...Show moreLast updated: 1 hour ago
- Promoted
Senior Manager - BFSI Strategic Alliances & Sales
Tata CommunicationsDelhi, India Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world.
As a trusted partner in digital transformation, the company deliver...Show moreLast updated: 3 days ago
- Promoted
Senior Engagement Manager
FreechargeDelhi, India Department – Program management.Location : Axis Mumbai Office with a flexibility to travel to Gurgaon office on need basis.
Client Engagement : Act as the primary point of contact for Axis Bank, ensur...Show moreLast updated: 15 days ago
- Promoted
Senior Business Analyst
Genesis GlobalDelhi, India Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with ...Show moreLast updated: 21 days ago
- Promoted
Senior Manager - Ancillary Revenue
ConfidentialDelhi Ancillary Revenue & Value-Added Services will be responsible for developing, managing, and optimizing non-fare revenue streams in the bus industry.
This includes excess baggage fees, revenue from mi...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager
ConfidentialNoida We are looking for a strategic, results-driven, and operationally strong Senior Manager, Enterprise Data Platforms (Offshore - India) to lead and manage offshore teams across Architecture, Data Gov...Show moreLast updated: 30+ days ago
- Promoted
Business Transformation Senior Manager
Accenture in IndiaDelhi, India Skill required : FP&A Transformation.Designation : I&F Decision Sci Practitioner Senior Manager (CL6 - VP equivalent).Qualifications : MBA / CA / CPA / CFA.
Years of Experience : 16 to 25 years.Lead end-to-e...Show moreLast updated: 15 days ago
- Promoted
Senior Manager - B2B Partnerships
NxtWaveDelhi, India We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships.The ideal candidate will have a strong background in business development within the EdTech or startup ecos...Show moreLast updated: 21 days ago
- Promoted
Senior Bid Manager
TagDelhi, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager Data Strategy & Insights
Chargeback GurusDelhi, India Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management pl...Show moreLast updated: 6 days ago
- Promoted
Senior Associate - Business Operations
ConfidentialNoida Seeking smart, innovative candidates passionate about solving business problems and exceeding customer expectations.Offers a dynamic environment with diverse experiences and opportunities for rapid...Show moreLast updated: 29 days ago
- Promoted
Senior Manager Training
ConfidentialDelhi A person with strong domain knowledge in Insurance & Financial Planning will be working in a circle, managing the integrated Sales & Training team across the geography.
Proactive approach required i...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ (3 Days Left) Senior Business Insights Manager
TaskUsDelhi, Delhi, India Process Reengineering & Six Sigma.Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.Conduct value stream m...Show moreLast updated: 1 hour ago