This job offer is not available in your country.

Senior Business Insights Manager

TaskUsGhaziabad, IN

1 day ago

Job description

Key Responsibilities

Process Reengineering & Six Sigma

Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

Strategic Transformation Leadership

Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.

Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).

AI / ML-Driven Innovation

Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).

Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments.

Cross-functional Program Execution

Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.

Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.

Capability Building & Change Management

Drive organizational maturity in digital transformation, citizen development, and AI literacy.

Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement.

Required Qualifications

Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred).

Six Sigma Black Belt certification (mandatory).

12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects.

5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance.

Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).

Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).

Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.

Critical Clarification on Six Sigma Black Belt Experience :

The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.

We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement.

We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum.

Preferred Traits

Strategic thinker with a bias for action and problem-solving mindset.

Strong leadership presence with ability to influence C-level stakeholders.

Excellent communication and storytelling skills, especially in presenting data-backed recommendations.

Comfortable operating in fast-paced, ambiguous, and matrixed environments.

Create a job alert for this search

Senior Manager • Ghaziabad, IN

Related jobs

Promoted

Business Insight Leader, (US SHIFT) | Remote

BirdeyeGhaziabad, IN

Remote

To take this mission further, we’re looking for a.Marketing and Sales organization.You will work closely with our global leadership team, aligning to. Define and implement a global analytics ecosyst...Show moreLast updated: 10 days ago

Promoted

Senior Business Development Manager

Progile TechDelhi, India

Based in San Jose California, Progile Tech Inc is a global staffing and recruiting firm helping clients with Digital, Marketing, and IT talent acquisition. Enterprises rely on us to delivery quality...Show moreLast updated: 7 days ago

Promoted

Senior Business Development Associate

AccredianGurugram, Haryana, India

Join our mission of helping a million professionals achieve their dream jobs through upskilling in next generation skills. We are a fast growing Edtech company with the mission to upskill profession...Show moreLast updated: 1 day ago

Promoted

Senior Business Development Executive

The Language SKOOLMeerut, IN

Business Development Executive | Remote.Pay : Up to 600,000 per year + Incentives (Based on experience).We are a fast-growing language learning company helping individuals achieve their personal and...Show moreLast updated: 10 days ago

Promoted

Senior Manager - Emerging Business

Cashfree PaymentsDelhi, India

In this role you will be acquiring new merchants in the Emerging & Enterprise category - You must thrive in a high-performance environment and possess strong networking, business development, relat...Show moreLast updated: 7 days ago

Promoted

Senior Business Insights Manager

TaskUsMeerut, IN

Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation. Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 1 day ago

Promoted

Senior Manager Business Analyst

Schneider ElectricDelhi, India

About Lauritz Knudsen Electrical and Automation.Lauritz Knudsen Electrical and Automation.A unit of Schneider Electric India Pvt. We offer a comprehensive portfolio of low-voltage switchgear, medium...Show moreLast updated: 1 day ago

Promoted
New!

Senior Manager - Analytics & Platform Enablement

VMLDelhi, IN

Role : Senior Manager - Data & System Integrations – CRM, Analytics & Platform Enablement.Performance Lead – Digital & Martech. VML, a WPP company, is a global powerhouse born from the unification of...Show moreLast updated: 5 hours ago

Promoted
New!

Senior Business Development Manager

Matrimony.com LimitedDelhi, IN

The individual handling this role would be responsible for P&L along with driving inside sales, Service delivery, and execution of the business. Responsibility to expand the business across the Stat...Show moreLast updated: 5 hours ago

Promoted
New!

Manager / Senior Manager Business Development

ZestMoneyMeerut, IN

Check out financing experience a must!!.ZestMoney’s merchant and partner ecosystem.The Business Development Manager / Senior Manager will act as the bridge between ZestMoney and external stakeholders...Show moreLast updated: 5 hours ago

Promoted

Senior Manager - Sales

Pace Digitek LimitedNoida, Uttar Pradesh, India

We are seeking an accomplished Sales & Business Development Leader with a proven track record in Solar and Battery Energy Storage Systems (BESS) EPC projects. The ideal candidate will have deep expe...Show moreLast updated: 15 days ago

Promoted

Business Transformation Senior Manager

Accenture in IndiaDelhi, India

FP&A Transformation Designation : .I&F Decision Sci Practitioner Senior Manager (CL6 - VP equivalent) Qualifications : .MBA / CA / CPA / CFA Years of Experience : . Responsibilities Lead end-to-end FP&A transf...Show moreLast updated: 1 day ago

Promoted

Senior Manager - B2B Partnerships

NxtWaveDelhi, India

Job Summary : We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships.The ideal candidate will have a strong background in business development within the EdTech or...Show moreLast updated: 7 days ago

Promoted

Senior Bid Manager

TagMeerut, IN

Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago

Promoted

Senior Manager – Business Development (Consulting Services)

Schneider ElectricDelhi, India

Schneider Electric is a global leader in energy management, sustainability, and automation.We provide innovative solutions to optimize energy performance, enhance operational efficiency, and drive ...Show moreLast updated: 7 days ago

Promoted

Senior Business Development Manager

illuminenarela, delhi, in

Job Title : Business Development Representative (BDR) – USA Market.Location : Remote (Night Shift).Salary : 15-30 Lacs plus commission. We are a leading SaaS company revolutionizing the childcare softwa...Show moreLast updated: 10 days ago

Promoted

Senior Business Development Manager

Blueprint Technologies Pvt LtdDelhi, India

Business Development Manager will be focused on selling into new and existing / named.A successful candidate will need to use consultative selling skills to clearly understand customer / prospect busin...Show moreLast updated: 7 days ago

Promoted
New!

Business Associate / Manager - IC Role

Headsmart SolutionsDelhi, IN

Title - Online Business Manager / Virtual Assistant.Full time role, Remote (Work from home).Work Hours- Mon to Fri, US Shift only (IST Time between 6 : 30 PM - 6 : 30 AM). Job Description and Responsibi...Show moreLast updated: 5 hours ago

Promoted

Senior Business Development Manager

Round The Clock TechnologiesNoida, Uttar Pradesh, India

Senior Business Development Manager - New Logos (US & UK) - WFO.Hunt, accelerate and close new enterprise & mid-market logos in the US & UK using pre-existing buyer relationships - office-based, qu...Show moreLast updated: 10 days ago

Promoted

Senior Manager

PwC IndiaDelhi, India

Industry / Sector : Financial Services Specialism : IFS - Clients & Markets Management Level : SM / AD.Job Description & Summary A career in Sales and Marketing, within Internal Firm Services, will provid...Show moreLast updated: 7 days ago