Founder's Office - Customer Success & Outbound Specialist

tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST.At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder’s Office, you’ll work directly with the founding team to craft and execute high-performing email and LinkedIn campaigns while ensuring customers unlock the full potential of our platform.This is a high-ownership role for individuals hungry to grow, make an impact, and learn alongside a high-energy team in a fast-scaling startup.What You’ll DoIn this hybrid role, you’ll blend your expertise in email and LinkedIn outreach with customer success and strategic growth initiatives : Customer SuccessOnboarding & Campaign Setup : Collaborate with customers to define their Ideal Customer Profiles (ICPs) and launch successful email and LinkedIn campaigns.Performance Analysis : Track campaign KPIs (reply rates, open rates, connection requests, and conversions), providing actionable insights to improve results.Strategic Support : Advise customers on refining outreach messaging, cadence, and personalization strategies for email and LinkedIn campaigns.Relationship Management : Build long-lasting relationships with customers by acting as a trusted advisor and ensuring their success with Dexy.Email & LinkedIn Campaign ExecutionOutbound Campaigns : Craft, optimize, and execute email and LinkedIn outreach campaigns for Dexy’s clients and internal growth experiments.Personalization & Segmentation : Leverage AI and data-driven insights to create hyper-personalized, segmented outreach that drives engagement.Continuous Optimization : Regularly test subject lines, messaging, and outreach cadences, sharing learnings with the team and customers.Platform Expertise : Become a power user of Dexy’s AI platform, demonstrating its value in creating and scaling outbound campaigns.Founder’s Office Strategic ProjectsHigh-Impact Initiatives : Work closely with the founders on key growth projects, including entering new markets, crafting playbooks, and scaling customer accounts.Customer Feedback Loop : Provide feedback to the product team to enhance features, particularly for email and LinkedIn campaign optimization.Growth Experiments : Test and validate innovative outreach strategies to stay ahead in outbound lead generation.What You Bring to the TableEmail & LinkedIn Campaign Expertise : Hands-on experience designing and managing high-performing email and LinkedIn campaigns, ideally as an SDR.Customer Success Knowledge : 1-2 years in customer-facing roles (Customer Success,