Supervisor Receivables

Main Purpose of Job

Accounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape product.

This will include ensuring SLA's / KPI targets are adhered to in accordance with our operational / financial strategy.

Key Accountabilities

• Collection of customer debits in line with credit terms, maintaining a low overdue ratio
• Create strong relationships with our customers, to help encourage quicker settlement turnaround
• Dispute resolution
• Customer refunds
• Adhere to global bank account verification policy (LOBD)
• Reporting i.e customer SOA's
• Transaction posting within internal accounting system (Unit 4)
• Communication externally and internally
• Escalation on customer where recoverables are overdue
• Participate in regular catchup on your sole accounts with your line managers
• Regular catchups with your team members on their sole accounts
• Run weekly AR reports for team chasing
• Assist the Assistant Manager on Adoc tasks

Key Deliverables

Direct

Key

Management

Essential

Desirable

Essential

Desirable

Skills Required

Debt Collection, Dispute Resolution, Reporting