Incident manager
Trigent Software Private LimitedGurgaon, HR, India4 days ago
Job type
- Quick Apply
Job descriptionHigh Severity Incident Management : Handling incidents with high business impact, requiring quick resolution and effective communication. ITIL Expertise : Strong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset Management : Familiarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process Improvement : Identifying opportunities to improve existing IT processes and prevent future incidents. Incident Coordination : Coordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend Analysis : Analysing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR) : Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-Solving : Applying problem-solving techniques (Pareto, 5 Whys, Fishbone) to identify root causes and implement effective solutions.
REQUIREMENTS :
- Experience : 6-8 years of experience in Major Incident Management.
- Flexibility : Willingness to work flexible hours, including weekends and holidays.
- ITIL Expertise : Deep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable.
- Experience with cloud technologies (AWS, Azure, GCP).
- ITIL v4 certification.
CORE SKILLS AND KNOWLEDGE REQUIRED :
Good to have :
SIAM (Service Integration and Management) knowledge
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Incident Manager • Gurgaon, HR, India
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