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Head of Services Business

Head of Services Business

Fuzen.ioNashik, Republic Of India, IN
9 hours ago
Job description

Title : Business Development Head

Location : Nashik, India

Compensation : Competitive salary + meaningful ESOPs

About the Role

Fuzen is looking for a high-ownership leader to run and scale our services business.

This is a cofounder-style role where you will own business development, delivery, operations, hiring, and P&L for the services vertical.

You will build systems, grow revenue, and ensure we deliver high-quality automation, CRM, and workflow solutions to customers using the Fuzen platform.

Key Responsibilities

Business Growth & Revenue

  • Own the end-to-end growth of the services business.
  • Drive lead generation, sales calls, proposals, pricing, and closing.
  • Build repeatable sales processes and partnerships to acquire clients.
  • Identify high-value service offerings and expand the services portfolio.

Delivery & Client Management

  • Oversee discovery, scoping, and solution design.
  • Ensure smooth project delivery with strong timelines, communication, and SLAs.
  • Maintain a high-quality customer experience and long-term client relationships.
  • Standardize delivery frameworks, documentation, checklists, and QA processes.

    • Operations & Process Building

  • Build and optimize internal processes for delivery, billing, reporting, and knowledge management.
  • Create delivery dashboards and track project status, margins, and utilization.
  • Identify bottlenecks and implement systems to improve efficiency and consistency.

    • Team Leadership & Hiring

  • Hire and manage a team of no-code builders, project managers, and interns.
  • Train and mentor the team to deliver high-quality solutions.
  • Build a strong performance-driven culture with clear expectations and ownership.

    • P&L & Strategy

  • Own revenue, profitability, margins, and forecasting.
  • Manage budgets, project costs, and resource allocation.
  • Work closely with the product team to feed insights from services into platform improvements.
  • Identify which services can be turned into templates or scalable offerings.

    • Ideal Candidate

    Must Have

  • 3–6 years experience in IT consulting, operations, SaaS services, delivery management, or running an agency.
  • Experience selling and delivering B2B service projects.
  • Strong client-facing communication and stakeholder management.
  • Proven ability to build and lead teams.
  • Entrepreneurial mindset with strong ownership and bias for action.

    • Nice to Have

  • Experience in no-code automation tools (Fuzen, Bubble, Retool, Glide, Zoho, or similar).
  • Experience growing a services P&L or scaling a consulting / agency team.
  • Background in process building and operational excellence.

    • Personality Fit

  • Operator + builder mindset.
  • Hands-on with strong execution capability.
  • Highly structured, reliable, and process-driven.
  • Calm, resourceful, and strong at problem-solving.
  • Ambitious and hungry to scale a multi-crore services business.

    • What You’ll Get

  • Meaningful business ownership through ESOPs.
  • Freedom to shape and scale the entire services vertical.
  • High-autonomy role with direct impact on revenue and growth.
  • Opportunity to build a strong team and run a business unit end-to-end.
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    Head Of • Nashik, Republic Of India, IN

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