CX Trainer - Freelance (Australia)

CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty , luxury watch , and fine jewellery sectors.

Who We Are

Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands . With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.

What You Will Be Doing

As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.

Key Responsibilities :

• Understand client learning needs and tailor training to drive impact and relevance
• Collaborate with Project Managers to define training goals, schedules, and session formats
• Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
• Create dynamic, interactive environments through storytelling, gamification, and real scenarios
• Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
• Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
• Offer actionable feedback and support post-training to reinforce learning

Requirements

What You Will Bring

If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.

Apply now and join us in transforming retail experiences for the world’s most admired brands.