Online Support Representative

Company Description

Protouch is dedicated to offering simplified and effective solutions for complex professional treatments. As a pioneer in innovative hair care, Protouch has introduced India’s first LED Hair Growth Therapy Comb paired with ultra-concentrated Biotin & Collagen Hair Growth Drops. These products are designed to provide a luxurious and effective hair treatment experience from the comfort and convenience of your home. To learn more, visit www.Protouchskin.Com.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Ahmedabad. The role involves handling customer inquiries, providing online and technical support, ensuring customer satisfaction, and resolving issues professionally and efficiently. The Customer Support Executive will also manage communications across channels to deliver exceptional customer service experiences.

Qualifications

• Proficiency in Customer Support and Customer Service to assist clients effectively.
• Skills in Online Support and ensuring Customer Satisfaction.
• Experience in Technical Support for addressing product-related queries and solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within an on-site team setting.
• Previous experience in customer interaction (0.6-1 year) is preferred.