Customer Service Manager

Job Description (Japan Desk - Associate). Japanese citizens only apply.

Location

New Delhi, India (Aerocity Office)

Position Summary

As part of the Japan Desk team, you will manage relationships with Japanese corporate clients (local subsidiaries) and mobility-related customers, supporting the proposal and execution of financial solutions centered on leasing and loans. You will collaborate closely with the local sales team to enhance customer satisfaction and contribute to business acquisition.

Key Responsibilities

Client Relationship Management

Regular follow-up with existing Japanese clients and identifying their business needs

Support for mobility-related clients (vehicle leasing, fleet management)

Transaction Support

Assist in preparing quotations, contracts, and internal approval documents

Monitor deal progress, verify terms, and support execution

Internal & External Coordination

Liaise with local sales teams (via email and meetings)

Coordinate with external partners (dealers, insurance companies, etc.)

Operations & Compliance

Manage client information

Update CRM data and prepare monthly reports

Marketing Support

Prepare client-facing materials (Japanese & English)

Assist in organizing seminars and events

Qualifications

Required

Minimum 3 years of work experience in Japan

Professional Japanese, business-level English (reading, writing, conversation)

Proficiency in Excel and PowerPoint (quotations, basic analysis, presentation materials)

Experience in client-facing roles (sales support, customer service, etc.)

No prior financial knowledge required

Preferred

Basic financial knowledge (understanding of leasing / loan structures)

Knowledge of mobility-related businesses (automotive, fleet management)

Overseas work experience, strong cross-cultural communication skills (India experience is a plus)

Desired Attributes

Strong customer orientation and excellent communication skills

Ability to handle complex tasks efficiently

Team player with the ability to follow instructions accurately

Eagerness to learn new knowledge and skills

Key Performance Indicators (KPIs)

Number of client visits and new client approaches

Number of quotations / contracts supported, reduction in deal lead time

Customer satisfaction score, number of cross-sell proposals

Employment Terms

Working Hours : Weekdays

Salary : Based on experience and skills

Benefits : As per HR policy (including VISA support and company-provided transportation)

Interested candidates can connect with me at or can apply here.