Customer Service Representative

A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service of the company. The Representative have many responsibilities like answering inbound phone calls, addressing customers’ questions about products, services, their queries and resolving Payment related queries.

At Dozen Diamonds, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns.

A Customer Service Representative will act as a liaison, provide product / services information, answer to the questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

The best Representative are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and therefore feedbacks from Customers can gather the most important rating of the service provided. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Dozen Diamonds is looking for a highly skilled customer service representative for Companies Automated Trading platform to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.

The Representative should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

Serving as the voice and face of Dozen Diamonds, the representative will be integral in reinforcing our reputation for exceptional customer service.

This is a full-time Customer Service Representative role at Dozen Diamonds. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring high levels of customer satisfaction. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and providing product information. This is a on site work at Nagpur & Gandhinagar.

Objectives of this role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
• Meet customer-service department targets, and also generating leads for increase in sales when opportunities arise
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency

Responsibilities

Qualifications