Program Test Manager

About Birlasoft :

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

About the Job – We are seeking a highly experienced UAT Test Manager at the Program level to lead the User Acceptance Testing efforts for our eCommerce platform. The ideal candidate will ensure that all business requirements are met, and the platform delivers a seamless user experience across web and mobile channels. You will collaborate with cross-functional teams including business analysts, developers, QA, and product owners to validate end-to-end functionality before production release.

Job Title – Test Program Manager

Location : Bangalore

Educational Background – Bachelor's degree in Computer Science, Information Technology, or related field.

Key Responsibilities – Exp : 15+ years

UAT Planning & Strategy

Define UAT scope, objectives, and success criteria.

Develop UAT test plans, schedules, and resource allocation.

Align testing goals with business and customer expectations.

Experience in Model based testing to achieve end to end testing objectives

Test Case Management

Oversee creation and execution of test cases based on business requirements.

Ensure coverage of critical eCommerce flows (e.g., product search, cart, checkout, payment, returns).

Team Leadership

Lead and mentor UAT testers and business users.

Coordinate cross-functional testing efforts and manage dependencies.

Defect Management

Track, analyze, and escalate defects.

Collaborate with development and QA teams for resolution.

Stakeholder Communication

Provide regular status updates and reports to stakeholders.

Facilitate UAT sign-off and ensure stakeholder alignment.

Environment & Data Setup

Ensure UAT environment mirrors production.

Manage test data preparation and validation.

Compliance & Documentation

Ensure adherence to regulatory standards, SOX approvals

Maintain documentation of test results, issues, and resolutions.

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Strong understanding of eCommerce platforms, customer journeys, and payment gateways.

Hands on experience on Magento is Must have with in depth knowledge on Functional flow and Admin Flows

Experience with JIRA, Confluence, TestRail, or similar tools.

Familiarity with Agile, Scrum, methodologies.

Excellent analytical, problem-solving, and communication skills.

ISTQB, PMP, or similar certifications preferred.

Preferred Experience

5+ years in UAT / Test Management roles for e-commerce platforms

Experience in testing third-party integrations (e.g., payment processors, shipping APIs).

Knowledge of automation tools and frameworks is a plus.