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Infrastructure Manager
Infrastructure ManagerITC Infotech • Bengaluru, Republic Of India, IN
Infrastructure Manager

Infrastructure Manager

ITC Infotech • Bengaluru, Republic Of India, IN
17 days ago
Job description

Job Title : Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot)

Department : End User Computing (EUC) / IT Infrastructure

Job Summary :

We are looking for a detail-oriented and technically proficient Technical Release Manager to lead and coordinate release activities across the Microsoft EUC ecosystem , including Windows OS feature updates , Microsoft 365 , monthly patching , Cloud PC (Windows 365) , Autopilot deployments , and Application Lifecycle Management (ALM) releases.

This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.

Key Responsibilities :

🔹 Release Planning & Governance

  • Own and manage the full release lifecycle for :
  • Windows OS Feature Updates (Semi-Annual Channel upgrades, servicing stack updates)
  • Microsoft 365 Releases (Office apps, Teams, OneDrive, Outlook)
  • Monthly Patching (Windows OS, M365, third-party apps)
  • Windows 365 / Cloud PC service updates (image refresh, policy configuration, network policies)
  • Autopilot Deployment Updates :
  • Manage configuration profiles, Enrolment status pages, and ESP testing
  • Coordinate release and validation of Autopilot device profiles and white-glove provisioning
  • Application Lifecycle Management :
  • New app rollouts, upgrades, deprecation, and compatibility testing across device estate
  • Maintain a centralized release calendar , aligning with Microsoft release cadences and internal change windows.
  • Conduct impact analysis, define success / rollback criteria, and ensure test coverage before go-live.

🔹 Execution & Coordination

  • Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams.
  • Plan, schedule, and monitor phased rollouts (Pilot >
  • Test >

    Production).

  • Ensure all releases comply with Change Management procedures : RFC submission, CAB attendance, stakeholder communication, and user readiness.
  • Track post-release performance, user impact, and incident trends for continuous improvement.
  • 🔹 Automation & Tools

  • Leverage modern Microsoft tools and platforms for release execution :
  • Microsoft Intune (Endpoint Manager) , MECM (SCCM) , Autopilot , WUfB
  • Cloud PC Admin Portal , Windows Update Analytics , Endpoint Analytics
  • ServiceNow , Jira , Confluence , Power BI for tracking and reporting
  • Automate patching, application deployments, reporting, and compliance tasks where possible.
  • 🔹 Documentation & Communication

  • Maintain comprehensive release documentation : runbooks, SOPs, rollback plans, FAQs.
  • Publish regular release notes and internal communications on changes and upcoming releases.
  • Track and report release KPIs : deployment success rate, rollback instances, ticket volumes, and SLA adherence.
  • Qualifications & Skills :

  • 5+ years of experience in Release Management, preferably in enterprise Microsoft environments.
  • Deep technical understanding of :
  • Windows OS update lifecycle
  • Microsoft 365 desktop apps and service releases
  • Windows Autopilot deployment and provisioning
  • Windows 365 / Cloud PC configuration and user experience
  • Intune / SCCM / Endpoint Analytics
  • Familiar with Microsoft update channels (Monthly Enterprise, SAC, Current Channel).
  • Experience with application packaging , version control, deployment testing, and ALM tools.
  • Familiarity with ITIL release / change management, governance, and incident response processes.
  • Strong scripting / automation knowledge (PowerShell is a plus).
  • Preferred Certifications :

  • Microsoft Certified : Endpoint Administrator Associate
  • Microsoft Certified : Modern Desktop Administrator Associate
  • Microsoft Certified : Windows 365 Fundamentals / Azure Administrator Associate
  • ITIL v4 Foundation
  • PMP / Agile / SAFe Certifications (Optional)
  • Key Attributes :

  • Strong coordination and multitasking capabilities
  • Excellent communication with both technical and business stakeholders
  • Highly organized, process-driven, and analytical
  • Proactive problem-solver with a focus on minimizing risk and downtime
  • Comfortable in hybrid and fast-evolving enterprise IT environments
  • Create a job alert for this search

    Infrastructure Manager • Bengaluru, Republic Of India, IN

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