Tech Contract Team Lead

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence. Responsibilities Lead and mentor the support team, ensuring timely and high-quality resolutions. Act as the escalation point for complex technical issues. Collaborate with developers, QA, and product teams to resolve bugs and improve stability. Drive root-cause analysis and implement best practices. Monitor support trends and optimize processes. Requirements 5+ years in technical support, with 2+ years in a lead role. Strong expertise in troubleshooting across Windows, macOS, Linux. Hands-on with PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS. Experience with Zendesk / Jira, TeamViewer / AnyDesk, Bitbucket. Strong debugging, testing, and QA collaboration skills. Excellent problem-solving and communication abilities.