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[Urgent Search] Manager Salesforce
PerkinElmerIndia22 hours ago
Job descriptionDrive robust IT Service Management (ITSM) practices, including incident response, change management, and root cause analysis within the CPQ and broader sales tech stack. Ensure high availability and performance of CPQ systems through proactive monitoring, issue triaging, and capacity planning. Oversee lifecycle management of CPQ applications, including upgrades, patching, security compliance, and end-of-life transitions. - Business Relationship Management Act as the strategic liaison between Sales, Commercial Operations, IT, and other key business stakeholders to align CPQ capabilities with business goals. Lead regular engagement sessions with business leadership to gather evolving requirements and communicate roadmap and release planning. Ensure CPQ solutions support dynamic business needs such as pricing strategies, product bundling, discount approvals, and quote-to-order processes. Enable value realization by strengthening the IT–business partnership, from operational support through to strategic transformation. - Innovation, Automation & Transformation Identify and drive automation opportunities in the quote-to-cash process leveraging CPQ, Salesforce, and integration with ERP / MDM systems. Introduce best-in-class practices around configuration rules, pricing engines, approval workflows, and guided selling experiences. Lead cloud-based CPQ solution optimizations and integration with platforms such as SAP and MDM via tools like Boomi. Champion data-driven decision-making by improving reporting and analytics around sales performance, pricing accuracy, and customer behavior. - Vendor & Partner Management Manage relationships with vendors across the enterprise applications landscape, ensuring strong performance, innovation contributions. Establish a structured vendor governance framework, including regular performance review, resourcing needs and joint innovation initiatives. Stay abreast of industry trends, technology advances, and best practices to continuously evolve the application portfolio.
Key Responsibilities :
Service Ownership & Operational Excellence
- Own the delivery and operations of CPQ (Configure Price Quote) platforms, ensuring stability,
reliability, and adherence to SLAs / KPIs.
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Urgent Search Manager • India
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