EdTech Operations Manager

Project Manager - Edtech Operations

Location : Bodhgaya, Bihar

TeamLease EdTech

TeamLease EdTech is a leading Indian learning‑and‑employability solutions provider that enables universities to create and manage online, distance, and blended programs via a mobile‑first, cloud‑based platform. It has exclusive partnerships with about 40–50 major universities across 16 states, offering over 200 accredited degree, diploma, and certificate programs in nine Indian languages, and served around 5–5.5 lakh learners so far, engaging with approximately 900 corporates for upskilling initiatives.

Job Responsibilities

• Handling all correspondence with Internal and external stake holders.
• Document Verification
• Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)
• Collate the data from respective stake holders and preparing report in MS Excel.
• Liaising with Institution.
• Familiar with CRM systems and practices.
• Ensure adherence to SLAs for response and resolution times.
• Monitor the implementation of continuous improvement initiatives.
• Achieve and maintain an average response time for student queries
• Monitor the number of issues escalated to higher levels.
• Identify and address potential issues before escalation.
• Analysing the data regularly to provide information required by the respective Head of Departments.
• Maintain and Provide metrics for reporting to the respective stakeholders.
• Manage Programs and maintain timelines in sending the verification list, release of offer letters.
• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.