Atotech Development Center - NOC & Major Incident Management Manager

Description :

A Day in Your Life at MKS :

The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement.

You Will Make an Impact By :

Incident Leadership :

• Own and manage major incidents from detection to resolution.
• Initiate and lead technical bridge calls with cross-functional teams.
• Ensure timely engagement of SMEs and escalation to senior leadership.

ITSM Process Management :

Communication :

Continuous Improvement :

Skills You Bring :

(ref : hirist.tech)