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Technical Support Specialist
CareerXperts ConsultingPalakkad, Kerala, India12 days ago
Job description2–5 years of experience in technical support, IT helpdesk, or a similar role. Strong troubleshooting skills across software, hardware, and networking. Excellent written and verbal communication skills. Ability to handle multiple issues simultaneously and prioritize effectively. Familiarity with support ticketing systems and remote support tools. A problem-solving mindset with patience and empathy for end-users.
We're seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.
Key Responsibilities
- Serve as the first point of contact for technical support requests via email, chat, or phone.
- Diagnose and troubleshoot software, hardware, and network issues.
- Provide step-by-step guidance to resolve technical problems efficiently.
- Document support requests, solutions, and best practices in the knowledge base.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Identify recurring problems and suggest improvements to systems, processes, or products.
- Ensure timely follow-ups and maintain high standards of customer satisfaction.
What You Bring
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Technical Support Specialist • Palakkad, Kerala, India
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