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▷ Apply Now! Customer Support Executive
PilgrimMumbai, Maharashtra, India12 days ago
Job descriptionHigh school diploma or equivalent; associate or bachelor’s degree is a plus. Prior experience in customer service or support is preferred but not mandatory. Excellent communication skills (verbal and written). Strong problem-solving and decision-making skills. Empathetic, patient, and customer-focused attitude. Ability to manage multiple inquiries in a fast-paced environment. Familiarity with customer support software, ticketing systems, or CRM tools is a plus. Ability to work independently as well as part of a team. Flexible to work in shifts or adapt to changing schedules. Be part of a friendly and collaborative team that values customer experience. Opportunities for learning, growth, and skill development. Make a real impact by helping customers and improving processes. Work in a dynamic environment where every day is different.
Location : Marol, Andheri
Job Type : Full-Time
Experience : 6 months+
About the Role
We are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering excellent service, this role is perfect for you!
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, live chat, and social media.
- Provide accurate information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving issues efficiently.
- Handle requests, complaints, and concerns professionally and empathetically.
- Follow up with customers to ensure complete resolution and satisfaction.
- Escalate complex issues to the relevant teams and coordinate solutions.
- Maintain detailed records of all customer interactions and feedback.
- Collaborate with team members to share knowledge and improve customer service processes.
- Identify opportunities to recommend additional products or services based on customer needs.
What We’re Looking For
Why You’ll Love Working With Us
✅ If you are passionate about providing excellent customer service and enjoy helping others, apply today!
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Customer Support Executive • Mumbai, Maharashtra, India
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