OTC (collections)- Manager

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager I2C.

This role demands thorough knowledge of I2C, from design to implementation, as well as experience with D365 and Oracle Fusion. The individual will manage deliverables and lead a team, demonstrating strong leadership in overseeing I2C system implementation and management. Continuous learning and adaptation to new technologies are crucial for successful integration within electronic devices.

Responsibilities

• .Validate the Purchase Order (PO) requests from to bill the order.
• .Investigate discrepancies in the PO and invoices with disputes.
• .Manage Order to Cash related to collections and dispute management, implement & adhere to strategy.
• .Interaction with end customers via Calls and Emails for collecting pass due amounts.
• .Meeting collections numbers / targets (monthly / quarterly / yearly)
• .Customer and Country / Regional FD Relationship Management through e-mail, fax and conference calls.
• .Participate in governance meetings at country / region level Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• .Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• .Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
• .Handle close timelines and communicate on a timely basis adhering to deadlines.
• .Interact with the Business Accounting team and internal partners to resolve issues.
• .Lead multiple internal and external stakeholders.
• .Support the metrics reporting for the relevant process.
• .People Management - be a peoples manager involving in hiring, structured learning path, operations mentor for the team.

Minimum Qualifications

Preferred Qualifications / Skills

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.